As a Customer Service Manager, your goal is to increase client satisfaction, but it can be difficult, impossible even, to improve your client's happiness without utilizing data. One of the toughest parts of using data, is knowing what data to use in the first place! If you’re measuring the wrong metrics on your customer service dashboard, you may be tricking yourself into thinking that your team is working efficiently, your clients are satisfied and your goals met. customers expect businesses to be as smart and understanding like their real-life friend! Meanwhile, your service team has to handle an exponentially increasing workload.
A performance dashboard is a practical tool to improve management effectiveness and efficiency, not just a pretty retrospective picture in an annual report and You can achieve simplicity in the design of effective charts, graphs and tables by remembering three fundamental principles: restrain, reduce, emphasize.